FAQ: RDP and terminal server

What is RDP?

Remote Desktop Protocol (RDP) is a proprietary protocol developed by Microsoft, which provides a user with a graphical interface to connect to another computer over a network connection. The user employs RDP client software for this purpose, while the other computer must run RDP server software.

How RDP statistics is calculated?

If a user is RDP-connected to the computer where the monitoring agent is installed, the statistics is collected as if the user worked directly from this computer.

If you work with RDP, the RDP statistics by default is collected for every program launched remotely. In this case merging of Remote Desktop statistics and local RDP client statistics is possible. To change this setting proceed to Settings -> Applications, select the application, choose Edit from the menu and change Program type to Remote desktop. This way the statistics from local RDP will be ignored if there is a Remote Desktop activity.

Does CrocoTime support working with terminal server?

CrocoTime supports terminal server. To begin collection of statistics from terminal server a monitoring agent has to be installed on the server. The statistics is then collected for every user connected to the terminal server. In task manager started on the terminal server several session_inspector processes can be seen. The number of these processes is equal to number of users connected to the terminal server.

What to do if terminal server statistics for users is not collected?

Restart the terminal server.

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