What should a business process be?

Various methods of business process optimization have a lot of differences in the way of their implementation. However, all of them have similar characteristics which have been defined according to existing experience in business process management. These characteristics stipulate a number of requirements to business processes. And if a business process responds these requirements, it becomes effective and optimal.

  • Optimized business processes should satisfy modern requirements to the quality, service, flexibility and low cost. In spite of integration of works, the requirement of simplicity of a certain task is kept.
  • Several works are integrated into one. Functions of several specialists of different divisions are integrated into work implemented by one person who has an access to expert system with database.
  • A client of the process should fulfill a changing process. This requirement, which should be taken into consideration while business process optimization, means that a client should be more involved into the process than it was before.
  • The role of a process supplier should be in a way as they are a part of a changing process or a company. Changing of the role of a process supplier is provided by partnering with process participants or involving of outside suppliers to fulfill different parts of a process.
  • Various versions of a process are created. Each variant of the process is oriented on one certain situation. For example, these situations can be classified to easy, normal and complicated. Creating of various versions or variants of a process is the most important part of business process optimization. It can be reached by process engineering.
  • Efforts to lower the quantity of entries into the process are directed to the process simplification and are one of ways to raise the controllability of a process.
  • Focusing on increasing of process autonomy by means of decentralization extension. Providing decentralization extension when business process optimization, the authority of responsible for the process is enlarged. This leads to increasing of autonomy and decreasing of bureaucratization.
  • Creating of a single database which provides immediate access for process participants and managers and increases opportunities of using of information technologies. This provides effectiveness of management decisions.
  • Elimination of excessive tasks. Improvement eliminates unneeded and ineffective work. This makes a business process get faster.
  • Involvement of the smallest number of resources into a business process. This can be reached by integration of working tasks.

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