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Influence on business process optimization

Factors which have an impact on business effectiveness and its flexibility are various. It is important to understand a wide range of such factors most of which are usually under the control of business and with the assistance of information technologies. However,...

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Business process management cycle

What kinds of activities should be included into business process management? Implementation of process management should be provided for all activities of a company. In order to classify processes, there is a following structure of process groups: Production processes. The basic kind...

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Lowering of production expenses

Classification of expenses Effective and non-effective. There are effective expenses (refer to getting a profit from selling of products which have been produced by means of these expenses) and ineffective expenses (refer to objectives which are not connected with getting of profits,...

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Budget and reducing of expenses: how to find a right way?

Budget: from theory to practice Understanding of the budgeting system of expenses on personnel, unfortunately, is very often still at the level of distribution of salary funds for most companies. What is budgeting of expenses on personnel? In general, it is specification...

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Working with customer complaints

Very often it is technical support service or call centers which have to deal with disappointed customers. If promises are not fulfilled and service is not provided in a proper way, then customers have the full right to complain. In this way,...

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Continual quality improvement

The process of continual improvement The strategic objective of an enterprise is continual business process optimization and improvement with the aim to improve activities of an organization in order to provide profitability of it. The process of improving repeats for remaining problems...

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Process approach to the optimization of quality management system

Implementation of process approach changes the existing approach to management based on hierarchic organizational structure significantly. And all improvements provided in an organization are fulfilled by means of optimization of business processes.   Process approach means: Detecting and identification of existing processes;...

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